Chatbot - Lítačka

Introduction

Automatic responder chatbot

In September 2017, the ICT Operator launched the chatbot pilot project. Whenever you asked a question on the Lítačka website, a robot would answer you. The results of the pilot operation demonstrated that the chatbot had saved lots of work to operators of the Lítačka Call Center, particularly when it comes to answering the most common questions. 
The chatbot will be further improved and, in the summer of 2018, it will adapt to the new virtual Lítačka system, which will bring several new features related to the payment options when using public transportation in Prague and in the Central Bohemian Region.

Are you now asking how this Lítačka chatbot is utilized? How many questions does it process per month? What do people ask the most? 
The data show the number of individual conversations during certain hours, days and weeks, as well as during the entire trial period. You will also find out the question that people asked the chatbot the most.

Chatbot statistics

Data utilization

The data can be used as a basis for other partners who may be interested in acquiring the Chatbot.

Data resources

Chatbot

Chatbot Lítačka (pilot)

Statistiky využití Chatbota pro Lítačku.

Datové soubory
Name Format
Počet konverzací po hodinách CSV STÁHNOUT
Počet konverzací za období CSV STÁHNOUT
Průměrný počet konverzací po dnech v týdnu CSV STÁHNOUT
Témata rozhovoru CSV STÁHNOUT
Cataloging entry
Label Value
Periodicita aktualizace Bez aktualizace
Dokumentace DOCUMENTATION
Licence Creative Commons CCZero
Poskytovatel dat Operátor ICT a. s.
Odkaz do katalogu http://opendata.praha.eu/dataset/chatbot-litacka-pilot